Site Search:
My Order| Track Your Order
My Account | Support | Contact
Skip Navigation Links
Get TFP Support

How to contact us

How to Order through the website

How to Order by phone, fax or e-mail

Custom Sizing and Framing

Shipping and Delivery

Money-Back Guarantee


How to contact us:
By phone: (805) 898-9870
By e-mail:

How to Order through the website:

1. Choosing Your Prints: Select the “Gallery” menu item. On the left side of your screen you will see several categories of photos to choose from. When you select a category by clicking on it, the screen will display thumbnail pictures of the photographs in that category. You can purchase any print by clicking on the purchase icon below the title. Alternatively, you can click on the thumbnail picture and you will be presented with a larger image of the photograph. Click on the “Purchase Print” button to begin the ordering process.

2. Adjusting Your Order: The Gallery Purchase screen displays all the prints you have selected for purchase along with order quantities and prices. If you wish to remove a print, click on the “Remove” link next to the quantity. If you wish to change the quantity of prints ordered, type in your new quantity in the appropriate text box and click on the “Update Totals” button. You can continue reviewing more prints from the gallery or complete the ordering process by proceeding with your purchase. You may resume the ordering process from anywhere in the website by clicking on the “Gallery Purchase” link.

3. Logging in: If you have already created an account with us, log in to your account. If not, you must create a new account by following the registration process. Once your information is complete, you will be returned to the Gallery Purchase screen and from there you can complete the purchasing process.

4. Completing the purchase: You must provide all the shipping information requested (except for the optional fax number) before you can complete your purchase. Once that information is complete, you can proceed with your purchase and you will be given the chance to review all your order information before submitting it. If you wish to edit any part of your order, select “Modify Data in Previous Step” to move backward through the ordering process. Once you select “Submit Order”, you will be directed to the Pay Pal site to complete the process. If successful, you should receive a confirmation e-mail shortly after placing your order. Another e-mail will be sent to you when your prints have been shipped.

How to Order by phone, fax or e-mail: will also accept orders by phone, or fax at (805) 898-9870 or by e-mail at When ordering by phone, fax, or e-mail, please note the title of the prints (displayed under the thumbnail photograph or on the right side of the screen after clicking on a thumbnail) and specify any custom size or framing options you would like.


Custom Sizing and Framing:

The Web site allows you to order any print in our standard 17-inch x 22-inch size, printed on exhibition fiber paper, double weight, with glossy finish. All photographs have alternative print sizes and pricing available. None of our prints are priced with frames. If you would like us to handle your framing, or if you would like your print in a custom size, please contact us through the Web site, or by phone, fax, or e-mail. Contacting us through the Web site can be done by clicking on the email address on the Contact page or by selecting the “Info” button available when viewing a picture in the Gallery.

Shipping and Delivery:

Prints ordered for shipment within the U.S. will usually be shipped via UPS within 10 days of receiving your order and completion of payment authorization. Custom frame or size orders may take longer, in which case you will be contacted with an estimated delivery date. Any orders to be shipped outside the U.S. may take more time; you will be contacted with an estimate of delivery when your oder has been shipped.


Money-Back Guarantee

If for any reason you are not satisfied with your purchase and choose to return it, will issue a refund (less shipping costs) or, for custom orders, will issue a credit that can be applied to another purchase.

This guarantee does not cover custom frame or size orders. If you would like to eliminate your risk for framed prints, purchase the print unframed and, if satisfied, return it for framing and we will credit the price of any shipping and handling costs against the framed price and shipping.

This money-back guarantee is subject to the following terms, conditions & exceptions:

The purchaser must contact within 14 days of receiving the print of the intent to return or exchange it, and will then receive return authorization and instructions. The print must be returned to within 30 days of its original shipping date.

This money-back guarantee requires that the photograph, matting, and framing are returned in their original packaging and in the original condition. reserves the right to deny a refund for any print that is damaged or to reduce the refund to compensate for the damage. If decides to take such action, it will contact the purchaser to discuss the options.

The purchaser is responsible for assuring that the print is returned to in the time frame described above.
Any refund will be issued in the same form as for the original purchase.

If any print is damaged upon receipt, the purchaser should contact within 3 days. will arrange for and bear the cost of inspection and return shipment of the damaged print. The damaged print will then be replaced by reserves the right to retract this offer for any individual or organization at anytime for any reason. If retracted, this will not affect any previous orders shipped when the money-back guarantee was in effect. Purchasers of orders in process but not shipped will be contacted if this money-back guarantee is retracted.



These prints are sold for display purposes only. Ownership of a print does not constitute ownership of a copyright. No reproduction rights are granted or implied. If you are interested in licensing an image for advertising, the Web, or use in a brochure, please contact us at: or (805) 898-9870.

Home | Walk The Gallery | Rent Your Way | Icons | Special Events | Photo Chat | Behind The Camera

Term of Use | Privacy Policy | Contact

© 2007-2017 The All rights reserved.
All images and text on this web site are subject to the copyright laws of the United States. No image, or portion
of any image, or text may be used without the express written permission of Santi Visalli Photography Inc. Santi Visalli specializes in fine art photography